Privacy Policy

1. Introduction

Yantrim ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at yantrim.com, contact us for a quote, or use any of our smart home security, automation, agriculture, or robotics services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

When you fill out our contact or quote request form, we collect your full name, email address, phone number, address or service location, message or project description, any files you upload, and whether you have opted in to receive marketing communications.

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, pages visited, time and date of your visit, and referring website. This information is used solely to improve website performance and user experience.

3. How We Use Your Information

We use the information we collect to respond to your enquiries and provide quotes, schedule and carry out installation or service visits, send service-related communications, send marketing communications if you have opted in, improve our website and services, and comply with applicable laws.

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing (India)

Yantrim operates in India and processes personal data in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We process your personal data on the basis of your consent, the performance of a contract, and our legitimate business interests.

5. Sharing Your Information

We may share your personal information with service providers who assist us in operating our website and delivering our services, with legal authorities where required by law, and in the event of a business transfer such as a merger or acquisition. Service providers are contractually obligated to keep your information confidential.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including providing our services, maintaining business records, and complying with legal obligations. Enquiry data is typically retained for a period of three years. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Where we use analytics tools, data is collected in accordance with those providers' privacy policies and only after your consent has been obtained.

9. Your Rights

You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, withdraw consent for marketing communications at any time, and lodge a complaint with the relevant data protection authority. To exercise any of these rights, please contact us.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your personal data, please contact us by email at [email protected], via WhatsApp at +91 87975 58397, or during business hours Monday to Saturday, 9:00 am to 7:00 pm IST.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the last updated date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.